Chatbot

Executive Definition: Chatbot — A software application designed to simulate human conversation, increasingly powered by large language models.

Modern AI chatbots leverage Large Language Models (LLMs) to maintain contextual dialogues across multiple turns and process complex instructions. They are widely used for automating customer support, internal knowledge retrieval, and standard operational inquiries.

Frequently Asked Questions

How are LLM chatbots different from old chatbots?

Traditional chatbots rely on rigid decision trees and exact keyword matching. Modern LLM chatbots understand natural language, interpret context, and handle unscripted queries dynamically.

Can chatbots access my company’s internal data?

Yes, through Retrieval-Augmented Generation (RAG). The system can retrieve relevant internal documents before responding, ensuring answers are grounded in proprietary knowledge.

What is a reasonable deployment timeline?

A basic LLM chatbot utilizing RAG can be deployed in a few weeks. Production-grade systems with monitoring, analytics, and escalation workflows generally take several months.